Orders placed during business hours are processed and shipped within 24-48 business hours. If you place your order after business hours, we start your processing and shipping the next business day.

Quoted shipping prices for specific items do not apply to Alaska, Hawaii, and Canada. For Shipments outside of the contiguous United States and for international shipping please email or phone us for additional shipping costs.

Small packages may be shipped via UPS or FedEx. Large packages, such as Scooters, are shipped via freight truck. With each of these shipping options, you will receive your scooters in 2-5 business days depending on your geographic location.

Tracking your shipment
We will supply you with shipping company contact info, and a tracking number via email when your order is processed. If you need further information or will be unavailable by email, please call our support line at 888.80.SCOOT.

Stock Status
Items that are available for immediate delivery will usually be shipped within 48 hours during the business week. On occasion, some item may briefly run out of stock. Items that are not available for immediate delivery will state they are "on order". We may be expecting a normal shipment, or may be on back-order from the manufacturer. Usually we are restocked in a matter of days but on occasion an item can take weeks to be restocked. You can always email us or phone to find the current status of any item.

Return of Scooter or Accessories
We accept returns on unused products for up to 15 days after delivery date. Products which are used or assembled are not returnable. No nicked, scuffed or scratched products will be accepted for refund, and all returns must be approved by JoeScooter. To receive a Return Materials Authorization number, contact our support department at 888.80.SCOOT, or returns@joescooter.com.

Once accepted, purchaser is responsible for shipping both to and from our location. Once the product has been accepted for a refund, a refund minus a 15% restocking fee will be issued. Please allow 2-6 weeks for refunds to be processed and credited to your account. This warranty does not extend to the transportation cost to repair or replace either the product or its parts.

Defective Parts
Damaged parts are usually replaced at no charge to you, or at our option we may offer a credit. To receive replacements for defective parts, please contact out customer service department (at 888.80.SCOOT, or returns@joescooter.com). We may need your defective part shipped to us for assessment. Infrequently, replacement parts may need to be shipped from China and can take up to 6 weeks for delivery. JoeScooter reserves the right to inspect the components or parts covered by this agreement prior to authorization of any repair, replacement, or reimbursement. If the components are repaired under the terms of this Agreement they will be repaired or replaced with components or parts of like kind and quality.

We at JoeScooter make every effort to get your scooter up and running as quickly as possible. And, as always, we appreciate your efforts in helping to make this process a pleasant experience.

RMA Number
Your Return Materials Authorization (RMA) number must be clearly written on the outside of the returned product's shipping carton. Any scooter or part that arrives at our warehouse without an authorized RMA number on the outside of the shipping carton will be refused. Unexpected, freight collect, and COD packages are not accepted.