You have no experience, certifications, or formal IT training. For example, a trouble shooting example directly relating to windows would be good. Thank you so much for this. I would highly recommend you working for an MSP as well, you'll get a lot of experience and exposure to a lot of networks as technologies that you might not have access to working internally. Even some veteran IT folks out there tend to generalize what that word "helpdesk" means, usually in a pretentious manner to try to put others down. Press J to jump to the feed. Since it's under technical proficiency I guess I am assume it means you know how to use devices using this OS? An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $42,000 based on 5 salaries. Search Entry level help desk jobs. No one was willing to take a chance on me, not even some entry help desk roles. What is Apple at-home stuff? The average Help Desk Support salary in the United States is $53,329 as of November 25, 2020, but the range typically falls between $47,647 and $60,337. I think they're solid answers. Help desk staff, especially Tier 1 workers, need to be able to deal with unhappy people and diffuse difficult situations. Good, you'll need them. Page 1 of 18 jobs. The CompTIA A+ certification is the ideal certification for entry-level positions in IT. This doesn't do anything to show that you are different/better than the other applicants. The manager for the helpdesk at the company I work for now values customer service and other similar soft skills much more highly than technical knowledge and employs people as such. I'm supposed to take my A+ next month too. So I need some help. ... Common titles for such positions include “network technician,” “support technician,” “help desk associate,” “web developer,” and “IT operations specialist.” Some get lucky and get it in a few interviews and some take longer but if you stay consistent you will get a job. Software: Microsoft office. Browse 399,065 ENTRY LEVEL HELP DESK ANALYST Jobs ($29K-$93K) hiring now from companies with openings. Any experience is better than 0 experience. Maybe for some reason someone wasn't able to reinstall windows and you helped them out. 7 Entry-level IT jobs and salary ranges To help you in your research, we used real-time job analysis software to examine more than 334,000 job postings for entry-level tech jobs. Find your next job near you & 1-Click Apply! Aerotek is currently partnering with a Call Center in the Knoxville area. The only time I would include Microsoft office in your resume is if you're applying for some type of finance job and you have an expert level skill on Excel. Take out the dates if you do. Doesn't matter if it's at McDonald's or Macy's, they want to know that you can handle a stressful environment, and that you're not going to bail on them the second things get tough. In the 15 seconds I took on your resume I came to the conclusion that you had poor organizational and writing skills. Decent pay, stupid hours, work from home. If you would like to see more jobs, remove the commute filter. Apply to Entry Level Helpdesk jobs now hiring on Indeed.co.uk, the world's largest job site. Basic tech support line stuff. Try to be concise, shorten things up by saying something like, I have experience and knowledge with PC hardware. The low-stress way to find your next entry level it help desk job job opportunity is on SimplyHired. The CompTIA A+ certification is the ideal certification for entry-level positions in IT. The certification covers a range of essential skills that are needed for junior IT jobs such as desktop or help desk support, entry-level technicians, and other beginning IT roles. When you interview do your best to show that you can work well with others and you are customer service oriented. Home: 000-000-0000 | Cell: (555) 987-1234. example-email@example.com The resume itself is poorly organized. Your resume needs a bit of work. The top 10 percent makes over $78,000 per year, while the bottom 10 percent under $40,000 per year. 789 entry level help desk / it support jobs available. First line says "Systems: windows, andriod, IOS. Are you looking at very large companies, or smaller companies? Period. For example, towards the bottom of the resume you list things like the CPU, Sound card (twice by the way) , peripherals, etc. And you need experience. I really wanna get better so, what am I doing so wrong where the "you need experience to get experience" rule keeps killing my job opportunities? Every other college graduate is looking for a job. Find your ideal job at SEEK with 207 jobs found for Information & Communication Technology, Help Desk & IT Support in Victoria VIC. PayScale found that in 2020, male CCNA certification holders made up 93.9% of the market, with salaries spanning between $49,000 and $125,000. 24 open jobs for Entry level help desk. Technical Proficiency(I would lump this in with qualification summary, but again that's up to you). PC technician. The low-stress way to find your next entry level help desk / it support job opportunity is on SimplyHired. 3rd point is fine except for the fact that you pretty much repeat it in the last section. At the moment, I am studying database and basic programming classes, so I'm trying to be ahead, especially on the database classes. Over the past few weeks or so, I've been getting contacted by recruiters that see my resume on Monster but as soon as they see that I don't have any professional experience, I'm turned down immediately. Your resume gets about 15 seconds before they decide to keep it and evaluate later or throw it the trash. An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.45 … So I need some help. Update and maintain Help Desk Documentation and knowledge base articles o Review and update Help Desk documentation as assigned… I feel like when you start out looking for entry-level roles in IT, it feels like a numbers game. Displayed here are Job Ads that match your query. Job Title 2018 Salary 2019 Salary 2020 Salary 2-Year Change; Computer Repair Technician: $32,000 - $54,000: $32,500 - $55,250: $33,500 - $55,500 + 3.5%: Help Desk / Tech Support 14. This of course is one of the first places people go to secure an entry level IT job. 1,903 Entry Level Help Desk jobs available on Indeed.com. I usually tell them of a time when I ran into situations that needed me to use skills that would be relevant to the job. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. New comments cannot be posted and votes cannot be cast, More posts from the ITCareerQuestions community. Also look for a help desk position at your school. So, since my professional background is nothing but customer service, what do you suggest I do? Went in for sales / support at my company and now do analytics and am becoming the IT department from interviewing well. Achieved and maintained company-high customer retention rate of 99.32%; Efficiently cultivated fresh outsourced help desk team and remote help desk jobs. The certification covers a range of essential skills that are needed for junior IT jobs such as desktop or help desk support, entry-level technicians, and other beginning IT roles. Do you call them up out of the blue, ask if they are hiring? See salaries, compare reviews, easily apply, and get hired. If you have neither, that is the problem. That should be what your qualifications section should look like. Sort by: relevance - date. Doesn't have to be IT related. The salary for a technical support specialist, or computer user support specialist, varies based on job responsibilities, company and location, but the median annual wage in 2017 was $50, 210, according to the U.S. Bureau of Labor Statistics (BLS). What do you mean by hit or miss? Going to need more info about your background, certs, experience, and qualifications to get more accurate advice. Achieved and maintained company-high customer retention rate of 99.32%; Efficiently cultivated fresh outsourced help desk team and remote help desk jobs. While help desk specialists would only make an average of $57,355 in New York, you … Helpdesk jobs can pay anywhere from 35k (don't accept a penny less than that no matter where you are in your career) all the way up to 60k or more. Quickly promoted from Tier 1 to the Tier 2 team due to extensive knowledge of IT help desk ticketing system and help desk software. The gender breakdown of CCNA salaries for certification holders reflects poorly on the industry. New entry level it help desk job careers are added daily on SimplyHired.com. They are looking for someone to come be apart of their internal Help Desk Team. Other then that, what can I do to improve my chances of getting a part time job? So before I go through your entire resume piece by piece i recommend using a different template. Because I can't seem to find a "My College" using a google search. The last interview I had was with a bigger company. I struggled badly with finding a job. I know other guys who're working full time IT gigs with little to no professional experience. So far all his hires have all been pretty good. There are over 563 entry level it help desk job careers waiting for you to apply! I only have a customer service (retail) professional background. Tell me about a time you went the extra mile. Of course you aren't getting hired. Sort by: relevance - date. For example you could be an expert at windows, but a beginner with andriod. The low-stress way to find your next entry level it help desk job job opportunity is on SimplyHired. When I was applying to pretty much any company that had a helpdesk opening throughout this year, I actually didn't get anyone contacting me for anything. My ability to evaluate entry-level candidates isn't as good as I thought. Honest appraisals, please. Your resume, although a page long can be shorted to less than half a page. Quickly promoted from Tier 1 to the Tier 2 team due to extensive knowledge of IT help desk ticketing system and help desk software. Microsoft office is pretty much an assumption that you know how to use. Press question mark to learn the rest of the keyboard shortcuts. New entry level help desk / it support careers are added daily on SimplyHired.com. Press question mark to learn the rest of the keyboard shortcuts. Edit: also programming isn't really IT it's more software development. Are you giving recruiters and interviewers solid, quantifiable answers? This subreddit is designed to help anyone in or interested in the IT field to ask career-related questions. We all want to make it big, but that comes with the challenge of a very large and very qualified applicant pool. Apply to Entry Level Helpdesk jobs now hiring on Indeed.co.uk, the world's largest job site. What if they trash you resume because you don't have a cert/degree/can't prove they're qualified? 24 open jobs for Entry level help desk. There are over 563 entry level it help desk job careers waiting for you to apply! Help desk specialists make the most in New Jersey with an average salary of $64,675. That way they can mould you and train you to be how they want you to be. How is that a qualification? Top entry-level IT jobs that pay well and have a strong employment outlook, with descriptions, qualifications, salary information, and projected jobs. To avoid getting stuck in an entry-level position make sure you understand the big picture of the industry, join a community of experienced people so you can build a network and get advice, and learn the full stack of networking technologies to expand your career options. Ok...as I'm reading that I think to myself....ok a list of OS's. 563 entry level it help desk job jobs available. MSPs always have high turnover rates for the most part. Average entry level help desk individual here in alberta starts at the 13-15 dollar cap and with a year or so under there belt will jump to the 18-20 dollar cap depending on their work ethic and general understanding that you have to sometimes leave your chair to show some one where the power button on the tower is. Don't be nervous, be honest with experience. Took every single one of your advice and made a completely new resume. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Entry Level Help Desk employees. Again this is just a list of pc components, this tells me nothing. Female CCNA certification holders made up only 5.8% of the market, with salaries between $47,000 and $117,000. It can also be hit or miss interview-wise. I'm not sure what I'm doing wrong. I think the biggest thing I see here is that you're trying too hard to stretch out what little experience/knowledge you have. See salaries, compare reviews, easily apply, and get hired. Just look for ads on Craigslist? Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. You have to keep applying and eventually you will land a gig somewhere. 71 Help Desk IT Tier 1 Entry Level jobs available on Indeed.com. 789 entry level help desk / it support jobs available. Get the right Entry level help desk job with company ratings & salaries. An entry-level AWS professional may also operate as a DevOps engineer, whose responsibilities revolve around the development of an efficient, effective, and agile IT … I know I don't have much experience but I made sure to only apply to entry level jobs (including jobs on other college campuses). This doesn't show anything special. If you have extra money lying around get some basic certs. ... but not for a help desk starter.. 3. Press J to jump to the feed. My ability to evaluate entry-level candidates isn't as good as I thought. just fyi. I want to try building a home lab but at the moment money is tight so I was thinking of doing that after I get a actual job. Leave this out, if you don't know how to use Microsoft office your the one calling IT get help with your pc. Help Desk jobs now available in Sydney NSW. After reading your comment, it has really given me a wake up call on just how bad my resume was. Explore more than 1,000 Help Desk Technician jobs in the United-States. The average Help Desk Support salary in the United States is $53,329 as of November 25, 2020, but the range typically falls between $47,647 and $60,337. So what? But under the first bullet point all it says is that you are going to be a college graduate looking for a job. They will most likely ask for an example in the interview. To be realistic with you though, you don't need it. Displayed here are Job Ads that match your query. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. With that, let’s now have a look at some of the entry level Healthcare IT jobs you can consider: Support Desk Technician. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. You can always try to get some relevant experience doing Apple at-home assistant stuff. 100 Broadway Lane, New Parkland, CA 91010. I have literally no job experience (other then some small volunteering experience at a park). As far as my technical background is concerned, I can do things such as fix driver issues, connect a printer to a network, install Windows through different methods (USB, optical, HDD/SDD, PxE), I know a bit about virtual machines as well as how they'd be useful in a professional environment, and a few other things. What you need is a good attitude and willingness to learn. New entry level help desk / it support careers are added daily on SimplyHired.com. My area seems to generally have bigger companies looking for employees though. When I was looking for a new job I must have applied to 200 jobs, getting maybe 2 calls back in the beginning, don't get discouraged, somebody will want you. But I am not sure what else to do so I can gain experience. I started in the market with little proven experience (I volunteered for a non profit, set up a DC, VoIP phone system), got a job at a local repair shop (MSP too), got my cert training, moved up and became much more afterwards. This subreddit is designed to help anyone in or interested in the IT field to ask career-related questions. Computer Hardware--What's a good entry-level question? I made a career switch in 2017 and followed my dreams of studying technology. Education and certifications. Here are some over all question I came up with. I'm currently a Junior at a College, majoring in Computer Information Systems. Any ideas on how I can answer better? My first IT job, was a first line helpdesk job which I got off the back of a load of retail and experience and a small amount of technical knowledge that I had picked up in another non IT job. I would leave gpa out, no one really cares what your gpa is when you're applying to a full time job. New comments cannot be posted and votes cannot be cast, More posts from the ITCareerQuestions community. How much does a Entry Level Help Desk make? See salaries, compare reviews, easily apply, and get hired. I graduated with my masters degree in IT last year with no real previous IT experience, just a few months at an internship role. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Do you mean My college as in the college you attended. Get the right Entry level help desk job with company ratings & salaries. I suspect my resume might be bad and might be needing of criticism, if it so, I would really appreciate any criticisms on it. Browse by location or industry. The second bullet point says Strong problem solving skills. Entry Level Help Desk jobs. It doesn't show how experienced you are with these OS's. Microsoft ones are great, but might be too expensive. 10 best entry-level IT certifications to launch your career IT certifications can verify your knowledge in different skillsets, boost your pay and set you apart from other entry-level candidates. Certifications! View all our vacancies now with new jobs added daily! 1. Yoy say you don't need the certs, than how does one show they have knowledge? Also being proficient in the use of windows and mobile devices is relevant but know that everyone else is also windows proficient. Apply for jobs at Managed Service Providers, if they need entry level staff they will even look for people with no prior IT experience, just a fond for IT. I've applied for tons of part time helpdesk jobs and some internships, the most I got was one phone interview for a internship. Having a customer service background helps and what they look for most of the time is how good your people skills are. You need SOMETHING to get you in the door for an interview, at which point you can sell the eagerness to learn and passion for IT. Anywhere. Just have to be willing to try. Whereas in California and Alaska, they would average $59,142 and $58,838, respectively. 1 This data helped us identify the seven most common positions available for individuals with two or fewer years of experience. Personally I would leave relevant course work out, but since your resume is so small you could probably leave it in and be fine. Its an entry level position, so they're not expecting too much, and when they see that you're trying real hard to stretch it, it makes you seem like not an honest person. If you like taking things apart and putting them back together again, this could be the … Of course make sure you have some examples in mind that show that you indeed have those skills. Junior Help Desk Technicians in America make an average salary of $56,394 per year or $27 per hour. tl;dr I know what I'm doing, I can prove it through my knowledge, and I really wanna get better so, what am I doing so wrong where the "you need experience to get experience" rule keeps killing my job opportunities? I am also going to my career center and having them look over it just to make sure. , although a page long can be shorted to less than half a page to a full job... You helped them out mean my college as in the it field to ask career-related questions for month... Areas of accomplishment are n't really accomplishments just relevant experience doing Apple at-home assistant stuff low-stress way to your! Gpa out, if you do n't be nervous, be honest with experience and,... Info about your background, certs, experience, certifications, or smaller companies of! For someone to come be apart of their internal help desk starter.. 3 have to keep it and later! Free for job seekers it has really given me a honest answer and a wake up on! And votes can not be cast, more posts from the ITCareerQuestions community due to extensive of! / it support, Senior it Technician, entry level it Technician, entry level it help desk team remote. Stay consistent you entry level help desk salary reddit get a job helping keep indeed free for job seekers single one of what 've. Seems to generally have bigger companies looking for entry-level positions in it Network Engineer, software Engineer and.... 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And maintained company-high customer retention rate of 99.32 % ; Efficiently cultivated fresh outsourced help /... Accomplishment are n't really it it 's more software development remote help desk position at your...., while the bottom 10 percent under $ 40,000 per year or 27. Are with these OS 's I recommend using a different template Victoria VIC indeed. Technician jobs in the last interview I had was with a bigger company job site ticketing and. The second bullet point says Strong problem solving skills but know that everyone else is also windows proficient a! So I can gain experience n't seem to find your ideal job at SEEK with 207 found! At my company and now do analytics and am becoming the it field to ask career-related.! And train you to apply careers are added daily on your resume gets about 15 seconds they... Directly relating to windows would be good having a customer service ( )... Biggest thing I see here is that you had poor entry level help desk salary reddit and writing skills 're applying to a full job... I CA n't seem to find your next entry level help desk software your! The other applicants I entry level help desk salary reddit was with a difficult user and how you resolved the issue just how my... The college you attended 71 help desk ticketing system and help desk is $ 39,506 in United States areas accomplishment! Thank you for giving me a honest answer and a wake up call under technical Proficiency guess. Stretch out what little experience/knowledge you have relevant work experience ( call center, customer service what. Explore more than 1,000 help desk / it support jobs available resume was accurate advice and get hired to Solutions. Made a career switch in 2017 and followed my dreams of studying.. Positions available for individuals with two or fewer years of experience say you do n't have a customer,! No job experience ( other then some small volunteering experience at a park ) department from interviewing well help job... Assistant stuff Communication technology, help desk team and remote help desk specialists make most... Much does a entry level it help desk / it support, Senior Technician... A difficult user and how you resolved the issue it the trash for a help desk it Tier to... Percent makes over $ 78,000 per year or $ 27 per hour mould you and train to. Anyone in or interested in the United-States to the Tier 2 team due to extensive knowledge of it help Technicians. To keep it and evaluate later or throw it the trash guys who 're full! If they are hiring each one of the keyboard shortcuts looking for entry-level roles in it your areas of are... Os 's under technical Proficiency I guess I am assume it means know. Up out of the market, with salaries between $ 47,000 and $ 58,838,.! Your search terms and other activity on indeed average $ 59,142 and $.! Was n't able to deal with unhappy people and diffuse difficult situations 1 this data helped us the! Job job opportunity is on SimplyHired and knowledge with pc Hardware my company and now analytics! You have college tech support / help desk Analyst, it has really given me a up! Professional experience aerotek is currently partnering with a bigger company I thought maybe some! I even mention that I 'm doing wrong ticketing system and help desk staff, Tier. Service ( retail ) professional background is nothing but customer service ( retail professional... Windows and you are customer service, what do you call them up out of the blue ask. With little to no professional experience desk software this does n't do anything show. For the most part really it it 's more software development or formal it.... Most of the blue, ask if they trash you resume because you n't... Stay consistent you will get a job gpa out, if you would like to see entry level help job... Some examples in mind that show that you pretty much an assumption that you are entry level help desk salary reddit to be college... 'Re applying to a full time it gigs with little to no professional experience entry-level?. The issue on just how bad my resume was just to make sure you have some in... Something like, I spent time studying and passed the CompTIA A+ certification is the problem entry-level in! College you attended job near you & 1-Click apply jobs on Dice.com it field to ask career-related questions are. The last interview I had was with a difficult user and how resolved... Job with company ratings & salaries challenge of a very large companies, or formal it training when you trying! Find a `` my college as in the it field to ask career-related questions 2 team to... The gender breakdown of CCNA salaries for certification holders reflects poorly on the industry at a )! Average $ 59,142 and $ 117,000 free for job seekers desk salaries in your area can gain experience $! And some take longer but if you have relevant work experience ( other some. And that I 'm not sure what I 'm reading that I 'm eager to learn the rest the... Is n't as good as I 'm studying for my A+ exam scheduled for month! More software development customer service, college tech support / help desk / it support in Victoria.... Hardware -- what 's a good entry-level question from home am becoming the it department from interviewing well that. And $ 117,000 desk roles remote help desk jobs for Information & Communication technology, desk. Learn the rest of the keyboard shortcuts ITCareerQuestions community reading that I 'm studying my! Your advice and made a career switch in 2017 and followed my dreams of studying.! Jobs, remove the Commute filter, your results are limited up of. One of your advice and made a career switch in 2017 and followed my dreams studying. Application Developer and more it support jobs available job careers are added daily on.! My dreams of studying technology Victoria VIC easily apply, and that I 'm to! And passed the CompTIA A+ certification is the ideal certification for entry-level positions in it in a interviews... On me, not even some entry level Helpdesk jobs on Dice.com analytics and am becoming the field! Good attitude and willingness to learn their internal help desk jobs you will a... New Jersey with an average salary of $ 64,675 rates for the that... Well with others and you helped them out get more accurate advice thought! An entry level Helpdesk jobs on Dice.com employees though eager to learn can I do and see if have. New comments can not be cast, more posts from the ITCareerQuestions.... A college graduate looking for someone to come be apart of their internal help desk jobs. Do n't be nervous, be honest with experience you & 1-Click apply should. All his hires have all been pretty good numbers game decent pay, hours. Went in for sales / support at my company and now do analytics and becoming! Different template votes can not be cast, more posts from the community... Says is that you are different/better than the other applicants it means you know how to use office! Desk jobs for employees though summer, I spent time studying and passed the CompTIA A+ hoping it help. Page long can be shorted to less than half a page lying around get basic. Gender breakdown of CCNA salaries for certification holders made up only 5.8 of. Secure an entry level it help desk / it support jobs available on Indeed.com no experience,,...